Customer Survey Form

The evaluation and improvement of the services provided by ALKA Laboratories with quality, accuracy, professionalism, punctuality, reliability and confidentiality is only possible through the feedback of our valued customers. By filling in this form and sending it to us, you will guide us in serving you better. Thank you for your interest.

Section to Be Completed by the Customer

Company Name

Full Name of the Person Completing the Form

Position

Related Report No

Phone

E-Mail Address

1) Type of service received

Other

2) How do you evaluate the process management of the Sales Representative or Unit Manager?

Full Name

Information (1-10)

Problem Solving (1-10)

Process Management (1-10)

Accessibility (1-10)

3) How soon did the quotation reach you?

Duration

4) How do you evaluate the quotation content and the information provided by the Planning team?

Information (1-10)

Price (1-10)

Commercial Terms (1-10)

5) How do you evaluate our sampling team?

Attentive (1-10)

Knowledgeable (1-10)

Solution Oriented (1-10)

6) Was the information given before and after the service adequate?

Adequacy (1-10)

7) How do you evaluate the work of the report team?

Communication (1-10)

Solution Oriented (1-10)

8) Your views on the reports prepared

Clear (1-10)

Comprehensive (1-10)

Timeliness (1-10)

9) How did you reach Alka Laboratories?

Channel

If «Other», please explain

10) How would you rate your satisfaction with the services provided?

Overall Satisfaction (1-10)

If you are not satisfied, please explain.

11) Do you have any suggestions so we can serve you better?

Suggestion 1

Suggestion 2

12) Would you choose ALKA again?

Your Answer

Because;

13) Would you recommend ALKA to other organizations?

Your Answer

Because;

Security question: 3 + 9 = ?